Privacy Policy

Privacy Policy

Introduction

Welcome to https://private-hot-air-balloon-ride-dubai.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting and interacting with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy becomes effective when you engage in any of the following activities:

  1. Creating an account and using our applications and services as an authorized user.
  2. Visiting our website(s) linked to this Privacy Statement.
  3. Subscribing to receive newsletters, emails, or other communications from us.
  4. Interacting with our customer support through calls, texts (SMS), or emails.

Personal Data Collection

We collect various types of personal information to enhance your user experience and provide tailored services. The data we gather includes:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Credit card details and billing addresses for processing transactions securely.
  • Financial Information: Banking information, if you choose to store it for faster checkout.
  • Purchase Information: Items bought, order history, and preferences related to previous purchases.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for authentication and analytics.
  • Location Data: Geolocation data when you interact with our services or provide consent.
  • Feedback: Comments, reviews, and ratings you share with us to improve our offerings.
  • Social Media Information: Data from social media platforms when you log in using social credentials.
  • Product Information: Details about products you view, search for, or purchase on our sites.

We collect this data through various methods: user input forms, account settings, shopping carts, browser cookies, web server logs, and analytics tools. Additionally, third-party service providers may share Personal Data with us, but they are bound by their respective privacy agreements.

Cookies

We use cookies to enhance your browsing experience and gather valuable insights for improvement:

  • Strictly Necessary Cookies: Essential for website functionality, such as session management.
  • Preference Cookies: Remember user preferences and settings for personalized experiences.
  • Analytics Cookies: Track aggregated data for analytics purposes, helping us understand how our site is used.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purpose it was collected or as required by applicable laws. Once the data is no longer needed for these purposes, we securely delete or anonymize it. Our retention periods vary depending on the type of data and its usage within our systems.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  • Data Encryption: All data transmitted and stored is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Only authorized personnel with legitimate business needs can access your data.
  • Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and websites do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking for the deletion of your data when there is no valid reason for retaining it.
  • Restriction: Limiting our processing of your data in certain circumstances.
  • Portability: Obtaining a copy of your data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data based on legitimate interests or consents.
  • Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests as quickly as possible within the time frames specified by law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests related to privacy or data protection:

We appreciate your trust in allowing us to enhance your online experiences. By using our services, you agree to the terms outlined in this Privacy Policy.